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Privacy Policy

Last Updated: 10 December 2025

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At Genie Education Hub ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act (PDPA) of Singapore.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (www.genieeduhub.com) or engage with our services.

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1. Collection of Personal Data

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We may collect personal data from you when you:

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  • Register for a trial class or enroll in our programs.

  • Submit a "Contact Us" or inquiry form.

  • Interact with us via WhatsApp, phone, or email.

  • Browse our website (via cookies).

 

The types of data we collect may include:

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  • Name of student and parent/guardian.

  • Contact information (Phone number, Email address).

  • Academic information (School, Level, Subjects).

  • Photographs or videos taken during classes (for educational or marketing purposes, with consent).

 

2. How We Use Your Data

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We use your personal data for the following purposes:

  • Service Delivery: To process enrollments, schedule classes, and communicate with you regarding your child’s progress.

  • Customer Support: To respond to your inquiries and feedback.

  • Marketing: To inform you about our upcoming workshops, holiday programs, or promotions (you may opt-out at any time).

  • Advertising: We use third-party advertising platforms (such as Google Ads and Facebook Ads) to show you relevant advertisements across the internet.

 

3. Cookies and Third-Party Advertising

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Our website uses "cookies" to improve your experience and to analyze web traffic.

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Google Ads & Remarketing: We use Google Analytics and Google Ads remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. This could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry.

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  • Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Genie Education Hub website.

  • Any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

 

Opting Out: You can set preferences for how Google advertises to you using the Google Ad Preferences page. You can also opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

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4. Protection of Data

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We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

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5. Your Rights

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Under the PDPA, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate data.

  • Withdraw your consent for the use of your data for marketing purposes.

 

To exercise these rights, please contact our Data Protection Officer (DPO) at: Email: info@genieeduhub.com Phone: +65 91817689

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6. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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